I bought this as I liked the idea of it melting all the make-up etc on your face so you get a proper cleanse afterwards.
The first time I used it I got a scare as my face came out in red splotches and was quite itchy. However I have used it every night since and have had no further reaction.
It is a clear liquid, almost like a facial oil that you massage on dry, before wetting your hands then continuing massaging. Apparently, the water turns the precleanse to a "milky emulsion", I expected a little bit of a lather but it doesnt lather at all, in fact you can hardly see it on your face.
But if you have a white sink. you will soon notice all your make-up running off into it so there is the proof that it is indeed there!
It is suitable for eye make up too but I find it stings my eyes so if you have sensitive eyes maybe try the eye makeup remover.
Doesnt dry out my face or leave it feeling uncomfortable, only been using it for a couple of weeks but so far so good!